IGAINSPARK PLATFORM

The iGainSpark Solution, is a secure Omni-Channel Loyalty Platform which enables Business to identify and engage with it’s customers in a manner which is:

  • End to End : Right Mix of Specialized and Complementary features
  • Relevant: Contextual and Timely experience for Customers
  • Flexible: Easy to configure  with a stich-fix approach

 

It enables Loyalty implementation for an Individual merchant/ business, Group of merchants or merchants in a Coalition network.

The Loyalty Program is implemented under a simple “Earn and Burn” mechanism ensuring that the Customers come back to purchase the product and services and are rewarded. A win-win for the Business and Customer - a must for creating the right Loyalty ecosystem!

The Platform is built on a secure CLOUD and made available to the Business and it’s Customers.

 

image1

 

Features

LOYALTY PORTAL FOR BUSINESS

Every Business gets a crisp and snappy Loyalty Portal designed as per their business. This is the window for the business owner , the merchandizing partner and it’s customers for the loyalty application. Information about the Program – the How and What is articulated well here.

DASHBOARD & ANALYTICS

A dashboard with key customer indicators help the Business know their 'Happy and Worry' customers. Business owners can check the customer’s Tier movement. Segmentation helps to get  a more better view of Customers!

CAMPAIGNS , OFFERS and REWARDS!

Merchants can award their customers with additional bonus points or automated points based on campaigns which they can configure easily.

The Online Purchase Catalogue and the Redemption Catalogue in the Portal and the APP makes it an exciting place for Customers to purchase, gain and redeem more Rewards!

Games, Fun & More!

With features like Promo Code and Auction Bidding, the merchant can keep the customers hooked with them. Again a win-win for both customers and merchants!

'Offers' Follow Customers!

If the customers are within the near vicinity of the merchant outlets the customers will receive the latest offers that the merchants are currently running!

Social Media Integration

Improve Information sharing and Customer Experience further through Social Media integration with Facebook, Google Plus, Twitter and LinkedIn.

RELEVANT and CONTEXTUAL COMMUNICATION

Notifications sent when transacting with Program as well as automated ones sent on Birthdays, Wedding Anniversary, Newsletter ( Weekly , Monthly, Quarterly etc.) ensure that communication is relevant and contextual!

Other automated communications like Trigger Notifications , Tier Upgrade , Points Expiry maintain the overall balance and excitement of the program.

KNOW YOUR PROMOTERS & DETRACTORS

Business Owners can create their own Surveys on the fly - easy to create and configure. Awards and benefits can be linked to Survey respondents. The NPS Algorithm helps to know the Promoters, Detractors and Passive Customers!

HELP DESK – Call Center, FAQ and Chat

Easy to configure Help Desk constitutes of Call Center , FAQ listing and Chat facility. The Business Owner can opt and configure any of the  available help modes to make customer support for Loyalty Programs simple and easy.

API & CONNECTORS

We have a list of API ( Application Programming Interfaces ) to do the application information handshake with other systems of the client e.g. POS, e-Commerce portal or any other application which are to be made as part of the overall loyalty program implementation. We also custom develop APIs wherever required.

ON CLOUD – SaaS

ON-Premise