iGainSpark Platform
The iGainSpark Solution, is a secure Omni-Channel Loyalty Platform which enables Business to identify and engage with it’s customers in a manner which is:
End to End
With right mix of Specialized and Complementary features.
Relevant
Contextual and Timely experience for Customers.
Insightful
Cohort analysis, NPS for Survey and other analytics facilitate right insights for Business Owners.
Configrable
Easy to configure , handy APIs (85+) for smooth integration and a stitch fix approach.
iGainSpark Features!
Every Business gets a crisp and snappy Loyalty Portal designed as per their business. This is the window for the business owner , the merchandizing partner and it’s customers for the loyalty application. Information about the Program – the How and What is articulated well here.
A dashboard with key customer indicators help the Business know their 'Happy and Worry' customers. Business owners can check the customer’s Tier movement. Segmentation helps to get a more better view of Customers!
Merchants can award their customers with additional bonus points or automated points based on campaigns which they can configure easily.
The Online Purchase Catalogue and the Redemption Catalogue in the Portal and the APP makes it an exciting place for Customers to purchase, gain and redeem more Rewards!
With features like Promo Code and Auction Bidding, the merchant can keep the customers hooked with them. Again a win-win for both customers and merchants!
If the customers are within the near vicinity of the merchant outlets the customers will receive the latest offers that the merchants are currently running!
Improve Information sharing and Customer Experience further through Social Media integration with Facebook, Google Plus, Twitter and LinkedIn.
Notifications sent when transacting with Program as well as automated ones sent on Birthdays, Wedding Anniversary, Newsletter ( Weekly , Monthly, Quarterly etc.) ensure that communication is relevant and contextual!
Other automated communications like Trigger Notifications , Tier Upgrade , Points Expiry maintain the overall balance and excitement of the program.
Business Owners can create their own Surveys on the fly - easy to create and configure. Awards and benefits can be linked to Survey respondents. The NPS Algorithm helps to know the Promoters, Detractors and Passive Customers!
Easy to configure Help Desk constitutes of Call Center , FAQ listing and Chat facility. The Business Owner can opt and configure any of the available help modes to make customer support for Loyalty Programs simple and easy.
We have a list of API ( Application Programming Interfaces ) to do the application information handshake with other systems of the client e.g. POS, e-Commerce portal or any other application which are to be made as part of the overall loyalty program implementation. We also custom develop APIs wherever required.
Platform Variants
| IVORY | SILVER | GOLD | PLATINUM | |
|---|---|---|---|---|
| Platform Variants | ON CLOUD - SaaS | ON CLOUD - SaaS | ON CLOUD - SaaS | (Platinum) ON-Premise |
| FOR Whom | Ideally suited for Single Merchant with Single Outlet | Ideally suited for a Merchant owner having Chain of Outlets | Ideally suited for different shops within a Coalition Environment | Please call us or write to us for ON-PREMISE |
| Example | e.g. Boutigue Showroom, A Restaurant etc. | e.g. Chain of Restaurants, Chain of SPA etc. | e.g. Shopping Malls | - |
| Pricing | Please Call or Write to us | Please Call or Write to us | Please Call or Write to us | Please Call or Write to us |
| Loyalty Portal on Secure CLOUD | YES | YES | YES | YES |
| Unlimited Customer Enrollment | YES | YES | YES | YES |
| Configurable Loyalty Campaign | YES | YES | YES | YES |
| Gift Card , Referral Program | YES | YES | YES | YES |
| Integrated Communication | YES | YES | YES | YES |
| Loyalty Dashboard | YES | YES | YES | YES |
| Gamification I ( Campaigns like Auction Bidding, Promo Code ) | YES | YES | YES | YES |
| Gamification II ( Campaigns linked to Game to issue Points when played Games like - Tetris, Candy Crush, Sudoko, Maze ) | NO | NO | YES | YES |
| Survey Module | NO | YES | YES | YES |
| Social Media Connect - Sharing | NO | YES | YES | YES |
| Online Redemption Catalogue | NO | NO | YES | YES |
|
Smartphone APP version
( For Customer and Merchants both Andriod and iOS ) |
NO | YES | YES | YES |
|
Location Based Service (LBS)
( On Smartphone APP ) |
NO | NO | YES | YES |
|
Automated Mailers
( Birthday Wishes, Anniversary Wishes ) |
NO | NO | YES | YES |
| Online and Email Support: 24X7 | YES | YES | YES | YES |
|
Support
( Includes Small customizations and enhancements ) |
YES | YES | YES | YES |
| Branding - Whitelabelling | NO | YES | YES | YES |