PRIVACY POLICY
Effective Date: 8 October 2026
Miracle Smart Card Pvt. Ltd. (“MiracleCartes”, “we”, “us” or “our”) operates https://www.miraclecartes.com (the “Website”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we may collect, why we collect it, how we use it, how we protect it, and the choices available to you.
1. Personal Data We Collect
Depending on how you interact with us, we may collect information such as:
- Name, email address, telephone number and other contact details;
- Information provided when you make an enquiry, request information or communicate with us;
- Information relating to our loyalty, customer engagement or other services where you use or interact with those services;
- Technical and usage information such as IP address, browser/device information, pages visited and website interaction data; and
- Information you voluntarily provide to us.
We collect only such personal data as is reasonably required for the relevant purpose.
2. How We Collect Personal Data
We may collect personal data:
- Directly from you when you submit information when you communicate with us;
- When you use or interact with our products or services;
- Automatically through cookies and similar technologies when you use our Website; and
- From service providers or business partners where permitted by applicable law.
3. How We Use Personal Data
We may use personal data to:
- Respond to enquiries and provide information or services requested by you;
- Communicate with you regarding our products, services and business relationship;
- Provide, operate, maintain and improve our Website and services;
- Understand Website usage and improve user experience;
- Carry out analytics and other legitimate business activities;
- Meet applicable legal, regulatory, security and compliance requirements; and
- Carry out other purposes that are communicated to you at the time the information is collected.
Where processing is based on your consent, we will process the personal data for the specified purpose for which consent has been provided.
4. Consent and Your Choices
Where consent is required under applicable law, we will seek your consent in a clear and appropriate manner.
You may withdraw consent at any time where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
For cookies and similar technologies, you can accept, reject or customise your preferences through our cookie consent mechanism. You can also change your cookie preferences later through the Consent Preferences option available on the Website.
5. Cookies
We use cookies and similar technologies to operate our Website, remember preferences and understand how visitors use our Website.
Cookies may include:
- Necessary Cookies – required for the Website to function properly;
- Analytics Cookies – used to understand Website usage and improve our Website; and
- Other/Unclassified Cookies – cookies that may be identified and classified as appropriate.
Non-essential cookies, including analytics cookies, are used only in accordance with your cookie preferences and applicable law.
You can view and manage your cookie preferences through the cookie consent mechanism on our Website. You may also control cookies through your browser settings.
6. Sharing of Personal Data
We may share personal data, where necessary and permitted by applicable law, with:
- Service providers and technology providers supporting our business;
- Professional advisers, auditors and consultants;
- Government, regulatory or law-enforcement authorities where required or permitted by law; and
- Other parties where you have provided appropriate consent or where otherwise permitted by applicable law.
We do not sell personal data for monetary consideration.
7. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, meet contractual or legal obligations, resolve disputes, maintain business records, or otherwise as permitted by applicable law.
When personal data is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable legal and business requirements.
9. Your Rights
Subject to applicable law, you may have rights in relation to your personal data, including the right to:
- Request information about the personal data we process;
- Request correction or updating of inaccurate or incomplete personal data;
- Request deletion of personal data where applicable;
- Withdraw consent where processing is based on consent; and
- Raise a grievance regarding the processing of your personal data.
Requests may be made using the contact details provided below. We may need to verify your identity before acting on a request.
10. Children’s Data
Our Website and services are not intentionally directed towards children.
We do not knowingly collect personal data from children except where permitted and subject to applicable legal requirements, including requirements relating to consent of a parent or lawful guardian where applicable.
11. Third-Party Websites and Services
Our Website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their respective privacy policies before providing personal data.
12. Grievance and Contact
If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: info@miraclecartes.com
We will make reasonable efforts to respond to privacy-related requests and grievances within the time required under applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable laws.
The updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@miraclecartes.com